Who are we & What we do | Equitas Small Finance Bank

We are a leading Small Finance Bank offering a range of banking products and services to customers with a focus on serving the financially unserved and underserved customer segments in India. Our strength lies in promoting financial inclusion within these segments.

Our well-diversified, high-quality asset portfolio focused on the informal segments of the society, combined with our fast expanding liabilities franchise, enables us to seamlessly navigate economic cycles. We are redefining convenience and simplicity with our ‘digital first’ approach – strengthening our relationship with existing customers while bringing new ones to the fold. With the buildout phase now behind us, we are well positioned to continue creating sustainable value for our stakeholders.

Our strong growth and profitability amid a challenging environment reflects our robust fundamentals. With an unwavering focus on maintaining the highest asset quality and using technology as a key enabler, we are reinventing the way banking is delivered and experienced. Anchored to our core values and steadfast commitment to adhering to the highest standards of governance and risk management, we have laid a strong foundation of trust, on which we aspire to build an inclusive future.

Core Values

Customer First

Pride for performance

Fair and transparent

Respect for people


Business Strategy

Leveraging existing network for deepening penetration

  • Leverage current network of banking outlets & associated structures
  • Explore cross-sell opportunities
  • Increase distribution of third party products
  • Improve productivity across all channels & reduce cost to income ratio

Strengthen liability franchise & increase retail base

  • Grow retail and CASA deposit base by attracting retail deposits from it’s customer segment particularly mass & mass affluent
  • Tapping loan customers for recurring deposits currently 0.18 mn active RD accounts from Micro Finance customers.
  • Enhance acquisition through Digital savings & deposit products
  • Focus on deepening CASA customers through relationship managers at outlets.

Leverage data analytics to drive operational efficiency

  • Develop tailored products with the help of data analytics
  • Create analytical decision models that leverage machine learning to support underwriting and collection procedures
  • In the process of building data driven cross-selling models to identify and tap into opportunities within existing customer base

Focus on digital products & technology

  • Leverage front-end technology platforms to further improve customer acquisition and transaction management
  • Develop products available only on digital platforms, specifically designed for younger & technologically advanced customer base
  • Virtual relationship managers for MSE finance customers supported by chatbots & instant messaging applications

Continue to diversify product offerings

  • Continue to develop and offer a comprehensive range of products anchored around the unserved and underserved customer segments, that will help us attract new customers and deepen our relationship with our existing customer base.

Focus on non-interest income sources

  • Introduce new products and services by collaborating with fintech companies
  • Focus on bancassurance channels to distribute insurance products to existing customers, including to families of JLG customers

Investment Case

India has a large economically active but unbanked and underbanked population segment. According to industry estimates, assets under management at Small Finance Banks (SFBs) are likely
to grow at a CAGR of 25% over 2019-25 to J1,833 billion; deposits are likely to grow at a CAGR of 60-65% to J2,272‑2,492 billion over the same period.

Source – CRISIL report

ESFB has the largest number of Banking Outlets among SFBs

ESFB is the second largest SFB in terms of AUM and total deposits

Over the years, we have strategically reduced our exposure to the microfinance segment and focused on secured lending with quality underlying collaterals. With the government’s clarion
call for building a ‘self-reliant’ India, there will be renewed focus on strengthening micro, small and medium enterprises, which are considered the backbone of the economy.

With our compressive suite of products targeted it mass and mass affluent segments, we have significantly increased our deposit. Further, we are driving inclusive banking by converting
our microfinance and asset customers to account holders, which is further expanding our penetration and increasing customer stickiness.

Despite a challenging environment for the banking industry as a whole, we have been able to maintain our asset quality at comfortable levels and have steadily improved our return

Our prudent approach to lending, innovative underwriting methods and focus on corporate governance have enabled us to build adequate capital buffer to withstand external shocks. Our
Liquidity Coverage Ratio (LCR) at 133.2% also stands ahead of the minimum LCR requirement of 90%.

Capitalisation snapshot ESFB Minimum Requirement
CRAR 23.61% 15%
CRAR – Tier I 22.44% 7.5%
CRAR – Tier II 1.17%

Investor Calendar

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